Course curriculum

  • 1

    Module I: Introduction to Active Listening

    • Module I Overview

    • Lesson 1: Understanding the Concept of Active Listening

    • Lesson 2: Importance of Active Listening in Patent Practice

    • Lesson 3: Differences between Passive and Active Listening
  • 2

    Module II: Key Elements of Active Listening

    • Module II Overview

    • Lesson 1: Developing Your Attention

    • Lesson 2: Showing That You're Listening

    • Lesson 3: Responding Appropriately
  • 3

    Module III: Active Listening Techniques for Patent Practitioners

    • Module III Overview

    • Lesson 1: Paraphrasing for Understanding

    • Lesson 2: Ask Clarifying Questions

    • Lesson 3: Reflective Listening in Client Conversations
  • 4

    Module IV: Overcoming Barriers to Active Listening

    • Module IV Overview

    • Lesson 1: Identifying Distractions and Interruptions

    • Lesson 2: Managing Personal Biases and Preconceptions

    • Lesson 3: Active Listening in High-Stress Situations

    • Lesson 4: Dealing with Complex Information and Technical Jargon
  • 5

    Module V: Applying Advanced Active Listening Skills in Patent Practice

    • Module V Overview

    • Lesson 1: Active Listening during Client Consultations

    • Lesson 2: Active Listening in Negotiations and Mediations

    • Lesson 3: Active Listening for Effective Team Collaboration
  • 6

    Module VI: Ethical Considerations and Professional Conduct in Active Listening

    • Module VI Overview

    • Lesson 1: Confidentiality and Active Listening

    • Lesson 2: Cultural Sensitivity and Active Listening
  • 7

    Module VII: Developing Your Active Listening Skills

    • Module VII Overview

    • Lesson 1: Self-Assessment and Reflection

    • Lesson 2: Practice Exercises for Active Listening

    • Lesson 3: Role-playing and Simulation Exercises

    • Lesson 4: Continuing Professional Development in Active Listening